Reference

Legal clarity before you join

Open your account with the legal terms visible first: account access, wallet records, cookies and payout checks are explained before you add funds through DANA, OVO, GoPay or…

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mpoatn Legal clarity before you join
CONTACT ROUTES

Reach us for legal requests

Legal questions get a named route so your request does not sit in a general inbox. Start inside Account > Help > Legal when you can still sign in, or use [email protected] if access is blocked and you need a written record. Our live chat team is available 09:00 to 23:00 WIB, and legal email replies are handled with the account evidence you provide.

Team online

Live chat legal queue

Use chat inside Account > Help > Legal from 09:00 to 23:00 WIB. We ask for your account name, registered phone and the policy topic before sharing any case detail.

Email record requests

Send legal requests to [email protected] when you need a written trail. Attach only the evidence we ask for, such as QRIS receipt IDs or a screenshot of the account notice.

Account menu forms

The profile path Account > Settings > Legal details lets you request data correction, phone updates or wallet-name checks. We reply in the same thread so you can track each step.

RECORD CARE

How we keep records usable

Your legal record stays usable when it is accurate, limited and tied to the account action that created it.

Data handling

We collect account details that are needed for access, wallet checks and support replies.

Cookie choices

Cookies help keep your session connected, remember language preference and flag unusual sign-in movement.

Account security

We use password checks, session monitoring and wallet-name matching to reduce account misuse.

Payment records

Transaction logs connect a wallet reference to your account action, not to unrelated browsing.

Retention practice

We keep legal and wallet records only for business, dispute and compliance needs tied to the account.

Change requests

You can request a correction if your name, phone or wallet reference is wrong.

Answers on rights and records

You can solve most legal account questions by checking your profile, wallet history and the legal contact thread before sending a new request. The answers below explain what we collect, why we keep it and how you can ask for changes. Access and eligibility always depend on local law, and our service is available only where local law permits.

Your access depends on local law and is available only where local law permits. We may ask for account evidence, restrict entry or pause wallet actions if your region, device signal or ownership record needs checking.

We keep account name, registered phone, login signals, cookie choices, wallet references and support messages linked to legal requests. These records help us verify ownership, resolve transaction disputes and explain account decisions when you contact us.

Yes. Go to Account > Settings > Legal details or email [email protected]. Tell us what is wrong, add the account evidence we request, and we will record the correction path in your support thread.

Receipts help connect a wallet action to your account, especially when a payout or balance question is raised. We compare the reference, account name and time stamp before changing any wallet-related record.

Cookies support sign-in security, language preference and session continuity. If you clear them or move to a new device, we may ask for another account check before sensitive legal or wallet actions continue.

We keep records while they are needed for account operation, dispute handling and legal duties. When a record no longer needs direct identity, we remove it or separate it from your account profile.

Our support team receives the request first, then routes account-rights, data or wallet-record questions to the legal handling queue. Live chat runs 09:00 to 23:00 WIB, while email gives you a written trail.